Important email Information:
In order to expedite processing email questions, please read the list below:
- Be sure your browser is set to English characters.
- In many cases, legitimate e-mails can be trapped by an aggressive SPAM filter... if you experience trouble in contacting us please fax us your inquiry.
- However, if you inquire about a product not shown in the Optima website, we will not answer the inquiry.
- Do not send attachments! Due to the risk of virus, we do not open attachments. If you repeatedly send attachments, we may refuse to accept any email from you. If you have something you cannot send in the text of your email, please fax it to (503) 638-4545.
- Be sure your return email address is a valid email address.
- When requesting information or a quotation, please provide your Name and Company name.
If you prefer to be contacted by phone or fax, also provide those numbers.
All email is handled by one person, and routed to the appropriate department. This means that your request, while important, is one of many. A busy day can mean delays in responding to some messages, so it may take a few days to respond. We endeavor to respond to all emails within 24 hours (with the exception of Friday and weekends). To help, please keep this in mind:
emails received Monday-Thursday before noon PST are usually answered same day.
emails received Friday are usually answered on Monday.
emails received on Saturday and Sunday are answered on Monday.
Optima email address: firstname.lastname@example.org
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